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Customer Service Agent with strong communication and problem-solving skills
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Competencies
Applied communication skills to assist customers effectively across various channels.
Utilized fluent speaking and written skills to resolve customer issues efficiently.
Addressed and resolved customer complaints related to reservations and orders.
Quickly adapted to new procedures and tools in different customer service environments.
Handled customer inquiries via voice, chat, and email platforms for diverse issues.
Education
Languages
Summary
Experienced customer service agent with a focus on hospitality and order management, skilled in multi-channel communication and problem resolution.
Key Achievements
- Managed hotel reservations, cancellations, and related issues at Allied Global Honduras
- Provided order support, handled cancellations, and resolved delivery issues at IntouchCX
- Demonstrated adaptability by handling diverse customer service channels including voice, chat, and email
Experience
Voice Customer Service Agent
Assistance related with Hotel Reservations, handling cancellations, new reservations, and issues related with the hotel itself.
Non Voice Chats/Emails Customer Service Agent
Providing assistance to customers with issues related to their orders, handling cancellations, delivery issues, and store visit inconveniences.