Experienced professional skilled in customer service, technical support, team supervision, and client management across tech and retail sectors.
Provided multi-channel support and technical assistance to clients in various industries.
Supervised support teams, monitored KPIs, and implemented coaching strategies.
Managed customer orders, claims, warranties, and account issues using software tools like Microsoft NAV and Salesforce.
Provided technical support for connectivity, billing, and hardware issues.
Intelcia
Supervised support agents for the OneSoccer platform., Monitored KPIs, provided feedback, and delivered coaching., Managed shift scheduling and incident resolution.
Artika for Living
Provide trilingual (English/French/Spanish) support to clients in the U.S. and Canada., Manage orders, claims, and warranties using Microsoft NAV and Salesforce., Coordinated with logistics and warehouse teams.
Telus International
Delivered first-level technical support for commercial clients., Assisted with billing, connectivity, and hardware troubleshooting.
Teleperformance
Supported U.S. drivers with account, payment, and navigation issues.
Private Pilot License
Bachelor’s Degree
High School Diploma
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Managed wholesale clients and negotiated contracts for textiles and apparel.
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Noemy C.A.
Promoted textile products in retail and wholesale markets.
