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J

Jorge

Data Analyst with 5+ years in Real Estate and IT support

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San José, San José, Costa Rica
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Competencies

Data AnalysisAdvanced

Utilized various tools to analyze real estate property data and provide actionable insights.

Process OptimizationIntermediate

Reviewed and improved business procedures by eliminating redundancies and enhancing efficiency.

Technical SupportIntermediate

Troubleshot security devices and assisted customers with technical and billing issues.

CAD DesignIntermediate

Created detailed 3-D models for dental treatments and analyzed data to customize patient solutions.

Software ToolsAdvanced

Proficient with Microsoft Office, Salesforce CRM, and satellite RDMA tools for data management.

Education

IT essentials coursed
Sykes Academy
Completed 2022
High School Diploma
Colegio Daniel Oduber Quiros
Completed 2011
UCA English Program
Universidad Florencio del Castillo
Completed 2015

Languages

EnglishAdvanced
SpanishNative

Summary

Experienced professional skilled in data analysis, process improvement, technical support, and CAD design across real estate, IT, and healthcare sectors. Adept at utilizing advanced tools to derive insights and enhance operational efficiency.

Key Achievements

  • Conducted property analysis for Commercial Real Estate using satellite data, RDMA, and internal platforms.
  • Optimized business procedures by identifying redundancies and improving resource allocation at Cognizant.
  • Designed detailed 3-D dental treatment models, analyzing data to propose patient-specific solutions.

Experience

Researcher/Data analyst

Information Evolution
May 2024 - Oct 2025

Analyze properties for Commercial Real Estate using different tools such as satellites, RDMA and internal platforms., Placing calls when needed to gather information about rental or sale prices, status of properties and to confirm GBD and completion dates.

Senior Process Executive

Cognizant
March 2023 - Feb 2024

Identify areas within the current business procedures that can be improved., By evaluating the existing processes, eliminating redundancies, and optimizing resource allocation., As a team, we discuss the performance of the implemented processes., Reviewing the metrics, feedback, and any challenges...

Technical Support Agent

Sykes
Oct 2021 - Feb 2023

Troubleshooting different security devices to make them work correctly., Empathizing with customers was a must, as providing them with a resolution. Either in technical or billing scenarios.

CAD Designer

Align Technology
Nov 2018 - Oct 2021

Use software to create detailed 3-D designs for dental treatments., Ability to analyze data in different scenarios and come up with alternative solutions depending on the patient case.

Skills

Data AnalysisProcess OptimizationTechnical SupportCAD DesignSoftware Tools
Published on CazVid - May 17, 2026
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