This is my profileContact via CazVidJorge
Customer Support Specialist with diverse experience in tech, healthcare, and insurance
Contact
Competencies
Delivered customer support across multiple industries including tech, healthcare, and insurance.
Provided technical assistance to users of Lytx Dash Cams and other products.
Managed Word and Excel documents for tax filings and correspondence.
Conducted surveys and relations with clients in insurance and healthcare sectors.
Handled client documentation, tax filings, and debt collection activities.
Education
Languages
Summary
Experienced in customer service, technical support, healthcare, and insurance roles with a strong focus on communication, problem-solving, and document management.
Key Achievements
- Provided technical support to customers using Lytx Dash Cams, improving service efficiency.
- Supported HP and partner technicians through customer service roles, ensuring issue resolution.
- Verified patient plans and processed authorization requests in healthcare settings.
Experience
Tech support agent
Provide tech support services to customer from Lytx Dash Cams.
Customer Support
Provide Customer Support to the HP technicians and Partner technicians.
Healthcare Provider
Verified if a patient plan is active and check which CPT code is going to require an authorization and submit that request.
Interviewer
Conduct surveys to know the experience about a health plan or a specific insurance.
Sales Agent (HUMANA)
Offer insurance benefits to people in the US, patients who already have an insurance plan with Humana.
Collector
Make calls to collect a debt that people in Costa Rica have with Almacenes Monge.
Accounter
File taxes for clients in Orotina and Jaco, people who own a business and need to file there taxes to El Ministerio de Hacienda.
Accountant assistant
Manage Word and Excel to write letters and files taxes with the objective to attend Jorge Loría`s Consultoria and others.