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Joshy
Customer Service & Medical Appointment Setter with 2 years in Call Center
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Competencies
Delivered professional customer service and issue resolution in call center settings.
Managed inbound calls effectively, addressing customer and patient inquiries.
Scheduled and managed medical appointments, referrals, and medication refills.
Provided technical assistance in customer service and support environments.
Utilized manual and technical skills in automotive repair and diagnostic tasks.
Education
Languages
Summary
Experienced in customer service, technical support, and medical appointment coordination with over 2 years of call center experience.
Key Achievements
- Provided customer service and technical support for two years in the call center industry.
- Assisted patients with appointment scheduling, referrals, and medication refills at NEARSTAFF SOLUTIONS.
- Handled inbound and outbound calls to communicate appointment details and address patient needs.
Experience
Kínder Garden
Primary school: 1st to 4th grade
Primary school: 5th to 6th grade. High school: 7th to 11th
Automotive mechanic technician
Assembled and disassembled equipment to perform repairs and maintenance., Resolved mechanical issues using both technical and manual skills., Maintained clean and organized work area to easily locate repairing tools and equipment., Inspected and tested equipment, machinery, and components to...
Medical Appointment setter
Providing assistance to patients from a specific medical clinic with different tasks such as appointment setting, answering inbound calls, making outbound calls to patients to let them know about their appointment details, checking referrals, medication prescriptions and refills.