Jorge - Project Manager with 8+ years of experience in IT and Software Development

Coordinated projects from initiation to closure, managing scope, budget, and timelines effectively.

Applied best practices in software design, development, testing, and deployment for multiple projects.

Implemented Agile practices to improve team responsiveness and project adaptability.

Led and mentored cross-disciplinary teams to achieve common project goals.

Supervised and led a team responsible for managing inbound and outbound customer communications., Ensured effective management of technical troubleshooting processes., Developed and implemented strategies to deliver exceptional customer service., Managed the identification, diagnosis, and resolution of complex customer issues., Monitored team performance metrics and provided regular feedback to improve service delivery., Analyzed customer feedback and performance data to identify areas for process improvement.

Led and mentored a team of customer support and technical specialists., Designed and implemented strategic initiatives aimed at improving team performance., Oversaw the monitoring of key performance metrics., Coordinated with cross-functional internal teams to streamline processes., Identified opportunities for process enhancements based on performance data.

Managed a team responsible for cut-off date validation and container status monitoring., Developed and implemented strategic initiatives to streamline vessel acceptance processes., Directed collaboration with shipping lines, logistics teams, and internal stakeholders., Acted as the primary liaison for stakeholders, addressing complex queries., Led initiatives to refine and optimize operational processes.