Experienced in technical support, customer relations, and team leadership across diverse industries, with a focus on process improvement and client satisfaction.
Provided customer education, B2B interactions, and technical support, ensuring service quality.
Assisted customers with troubleshooting devices and guiding through application procedures.
Oversaw construction projects, managed on-site changes, and ensured compliance with standards.
Led hazard identification, safety training, and quality control in engineering projects.
Foundever
Educated customers on procedures related to applications, ensuring smooth workflows and minimizing process issues., Handled B2B interactions, providing detailed product feature explanations, settings guidance, and technical support while maintaining records in the CRM system., Ensured high customer...
Inspiro
Assisted customers in creating new accounts, responding to inquiries, and resolving issues effectively., Provided technical support by guiding customers through device troubleshooting to ensure apps functioned properly., Followed established workflows tailored to each customer request or issue.,...
Foundever
Handled customer inquiries regarding bill records, payments, and account issues via phone., Made informed decisions in dispute cases based on information received from customers and merchants; communicated outcomes to customers via email., Achieved high customer satisfaction ratings by maintaining...
Jorge Palacios Company Ltd.
Civil Engineer
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Trained leaders and coordinated community programs to develop mentoring and organizational skills.
Safety Leader: Organized, supervised, and trained teams to identify workplace hazards, ensuring the correct use of PPE. Improved hazard awareness and reduced safety incidents by promoting a culture of prevention., Construction Supervisor: Oversaw project execution to guarantee compliance with plans...
Church of Jesus Christ of Latter-Day Saints, Masaya
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