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Support/Management Specialist with 8+ years in IT support and client service
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Competencies
Provided Tier 1 & Tier 2 technical support for clients across healthcare, finance, and retail sectors.
Managed client support activities including account access, registrations, and sanctions compliance for Herbalife associates.
Documented support activities and developed new processes to enhance team efficiency and project management.
Supported hardware peripherals and software features, monitored systems, and addressed system inconsistencies.
Contributed to leadership at Conifer support team, coordinated installation projects, and collaborated with technicians.
Education
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Summary
Experienced support specialist skilled in technical troubleshooting, client support, and process improvement within healthcare, finance, and retail sectors.
Key Achievements
- Supported over 30 applications for healthcare and finance clients, ensuring seamless system operations.
- Applied ITIL methodologies to efficiently resolve support tickets within a 48-hour SLA.
- Led a support team at Conifer, contributing to operational leadership and process improvements.
Experience
Support/Management Specialist
Provided Tier 1 & Tier 2 technical support for clients in healthcare and finance sectors., Supported over 30 applications for companies including Tenet, Medstar, and Conifer., Applied ITIL methodologies to resolve tickets efficiently., Contributed to leadership of a Conifer support team.,...