Experienced in talent acquisition, bilingual customer support, curriculum development, and systems management. Proven ability to manage projects and improve operational efficiency.
Recruited and coordinated hiring processes for technical and customer service roles.
Delivered bilingual support, managed client relationships, and supported policyholders.
Developed curriculum plans, supported staff training, and managed onboarding processes.
Utilized CRM tools (Close.io, Zendesk, Salesforce, Freshdesk) to manage candidate and customer data.
OneStar
Recruited top talent for technical and customer service roles., Utilized CRM tools such as Close.io to manage candidates and follow-ups., Coordinated with hiring managers to streamline interview and onboarding processes.
ILA
Delivered remote English instruction to a wide range of students., Promoted to Teacher’s Coordinator based on performance and leadership., Developed curriculum plans and supported staff training.
Creaciones Lizie
Managed all aspects of client relationships, project planning, and product delivery., Implemented systems that reduced turnaround time while maintaining product quality.
Teleperformance
Delivered bilingual support for money transfer services.
Bachelor’s Degree
High School Diploma
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