Dedicated project manager with extensive experience leading technology projects and fostering team success.
Oversaw project planning, execution, and delivery to meet client specifications and deadlines.
Led diverse teams, fostering collaboration and ensuring high performance in project deliverables.
Maintained and strengthened client relationships through effective communication and project coordination.
Applied Agile practices to improve project flexibility and responsiveness to changing requirements.
Modsquad
Providing customer support to overseas clients, mainly in the US, Using apps such as Zendesk and other CRM to perform the tasks.
TELEPERFORMANCE
Ensure that the operation is working according to what is planned and programmed. This is done on a real time basis, controlling the variables that could affect the regular operation., Generate actions plans and necessary changes in order to achieve the targets and metrics., Communicate the key information to the board of directors and other stakeholders in real time, thus documenting any kind of incidence that could affect the operation., Propose different activities to increase productivity supported by technologies.
GOMEZ LOTERO Y CIA LTDA.
Coordinate merchandise purchasing and imports., Inventory control and administration., Provide information and reports to the director and managers., Coordinate the operations team proposing action plans to improve productivity., Quality management and documenting.
Graduate Certificate
Master
Bachelor (Honours)
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SITEL - IBERIA
Helping clients of IBERIA Airlines with ticket reservations, change of itineraries, general airline information, seat selection, special requests and other services offered by the Airliner., Using GDS AMADEUS as operative systems., Fulfilling sales quota and metrics for call centre agents., Providing help to travel agencies, local and international., Serving passengers from overseas in Spanish and English.
SITEL - SEARS
Providing customer and technical support to customers., Setting up appointments for appliances repairs., Fulfilling cross selling quota and metrics.
Flinders University of South Australia
Assessing assignments and final projects from the Public Sector Management Program ([link hidden]), Managing the LMS (Learning Management System)., Providing advice and feedback to students whenever is needed., Maintain updated records of the cohorts marked.
Flinders University of South Australia
Provided support to students undertaking enrolment at Flinders., Liaised with financial and Student Services office., Managed Flinders University Student System., Followed up student enrolment processes and university rules concerning enrolment., Provided customer service by attending queries, FAQ’s and providing information concerning Enrolment at Flinders University.
Flinders University of South Australia
Assisting on research and data collecting., Conducting a literature review in English and Spanish., Translation of text and articles from Spanish to English, Preparing reports on provided table schemes.
SA Water
Examined business travel patterns, company policy and local infrastructure., Conducted meetings with focus groups involving management of information and communication skills., Identified appropriate initiatives for travel modes., Assessed environmental impacts of different transport modes, Developed future transport goals., Produced final document to be presented to the Senior Manager to be approved.
Metalmecánica Los A. Torres Moreno
Documenting the Quality Management System: Documented company production processes and product fabrication procedures, Implementing the quality system ISO 9001 within the Company’s production department by setting up realistic goals., Reviewing workers’ procedures and handouts. Producing machinery handouts and formats., Creating indicators to control the Quality System., Controlling documents and any other evidence produce in the Quality Management System.
Conavi - Bancolombia
Information management of the estate processes of estate credit dwellers and debtors., Provided client service, attending phone calls: Responded telephone calls and queries from clients, giving information about payments and debts dues, Managing computing purchasing systems: Paid charges to the lawyers in charge of estate credit dwellers processes through the managing of specific software (Purchasing system)., Produced a monthly report about payments and charges paid by debtors.
