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Project Manager with 10+ years in Technology and Software Development
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Competencies
Oversaw project planning, execution, and delivery to meet client specifications and deadlines.
Led diverse teams, fostering collaboration and ensuring high performance in project deliverables.
Maintained and strengthened client relationships through effective communication and project coordination.
Applied Agile practices to improve project flexibility and responsiveness to changing requirements.
Education
Summary
Dedicated project manager with extensive experience leading technology projects and fostering team success.
Key Achievements
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed and implemented project management methodologies, improving efficiency.
- Managed client relationships and coordinated with stakeholders to ensure project success.
Experience
Administration and Bilingual Customer Support
Providing customer support to overseas clients, mainly in the US, Using apps such as Zendesk and other CRM to perform the tasks.
Mission Controller – Workforce Management
Ensure that the operation is working according to what is planned and programmed. This is done on a real time basis, controlling the variables that could affect the regular operation., Generate actions plans and necessary changes in order to achieve the targets and metrics., Communicate the key information to the board of directors and other stakeholders in real time, thus documenting any kind of incidence that could affect the operation., Propose different activities to increase productivity supported by technologies.
Operations Coordinator
Coordinate merchandise purchasing and imports., Inventory control and administration., Provide information and reports to the director and managers., Coordinate the operations team proposing action plans to improve productivity., Quality management and documenting.
Bilingual Agent English-Spanish
Helping clients of IBERIA Airlines with ticket reservations, change of itineraries, general airline information, seat selection, special requests and other services offered by the Airliner., Using GDS AMADEUS as operative systems., Fulfilling sales quota and metrics for call centre agents., Providing help to travel agencies, local and international., Serving passengers from overseas in Spanish and English.
Bilingual Agent English-Spanish
Providing customer and technical support to customers., Setting up appointments for appliances repairs., Fulfilling cross selling quota and metrics.
Postgraduate Assessor
Assessing assignments and final projects from the Public Sector Management Program ([link hidden]), Managing the LMS (Learning Management System)., Providing advice and feedback to students whenever is needed., Maintain updated records of the cohorts marked.
Enrolment Support Assistant
Provided support to students undertaking enrolment at Flinders., Liaised with financial and Student Services office., Managed Flinders University Student System., Followed up student enrolment processes and university rules concerning enrolment., Provided customer service by attending queries, FAQ’s and providing information concerning Enrolment at Flinders University.
Research Assistant
Assisting on research and data collecting., Conducting a literature review in English and Spanish., Translation of text and articles from Spanish to English, Preparing reports on provided table schemes.
Environmental Management Group Officer – Project Management
Examined business travel patterns, company policy and local infrastructure., Conducted meetings with focus groups involving management of information and communication skills., Identified appropriate initiatives for travel modes., Assessed environmental impacts of different transport modes, Developed future transport goals., Produced final document to be presented to the Senior Manager to be approved.
Quality Management Assistant ISO 9001
Documenting the Quality Management System: Documented company production processes and product fabrication procedures, Implementing the quality system ISO 9001 within the Company’s production department by setting up realistic goals., Reviewing workers’ procedures and handouts. Producing machinery handouts and formats., Creating indicators to control the Quality System., Controlling documents and any other evidence produce in the Quality Management System.
Purchasing Assistant
Information management of the estate processes of estate credit dwellers and debtors., Provided client service, attending phone calls: Responded telephone calls and queries from clients, giving information about payments and debts dues, Managing computing purchasing systems: Paid charges to the lawyers in charge of estate credit dwellers processes through the managing of specific software (Purchasing system)., Produced a monthly report about payments and charges paid by debtors.