Jorge is a dedicated professional with over 7 years of experience in customer service, technical support, and administrative roles. Skilled in delivering high-quality support, managing teams, and streamlining processes to enhance client satisfaction and operational efficiency.
Proficient in delivering exceptional customer support across multiple channels, enhancing client satisfaction.
Skilled in troubleshooting, follow-up, and resolving technical issues efficiently in fast-paced environments.
Excellent written and verbal communication skills for effective client and team interactions.
Strategic thinker capable of diagnosing issues and implementing practical solutions promptly.
Law Firm
Handle bill reduction requests from client medical providers.. Work closely with attorneys and medical providers to complete this.. Requires strong attention to detail and good time management for frequent follow-ups.. Give clients updates on their settlement progress every two weeks (some may need weekly updates).. Follow up with insurance adjusters to confirm settlement funding.
Web Help
Provide support by phone, chat, e-mail.. Follow up open cases to provide a quick solution to the customers.. Schedule callbacks. Floor support.. Generate reports for attendance, metrics.. Prepare and provide coaching sessions.
Concentrix
Provide support by phone, chat, e-mail.. Follow up open cases to provide a quick solution to the customers.. Schedule callbacks
Accedo
Helping customers unlocking their shopping accounts.. Helping customers placing orders and making disputes.
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ALS International
Prepare spreadsheets. Prepare tax returns. Prepare financial statements. Assist with external audits
