This is my profileContact via CazVidJorge
Virtual Assistant
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Competencies
Proficient in delivering exceptional customer support across multiple channels, enhancing client satisfaction.
Skilled in troubleshooting, follow-up, and resolving technical issues efficiently in fast-paced environments.
Excellent written and verbal communication skills for effective client and team interactions.
Strategic thinker capable of diagnosing issues and implementing practical solutions promptly.
Experienced in preparing spreadsheets, financial statements, and supporting audit processes.
Languages
Summary
Jorge is a dedicated professional with over 7 years of experience in customer service, technical support, and administrative roles. Skilled in delivering high-quality support, managing teams, and streamlining processes to enhance client satisfaction and operational efficiency.
Key Achievements
- Led support operations at Web Help, improving case resolution times and customer satisfaction metrics.
- Managed billing reduction requests at a law firm, demonstrating meticulous attention to detail and client collaboration.
- Supervised tech support teams, optimizing workflow and report generation for performance tracking.
- Assisted clients with account issues and order placements, ensuring seamless customer experiences.
Experience
Virtual Assistant
Handle bill reduction requests from client medical providers.. Work closely with attorneys and medical providers to complete this.. Requires strong attention to detail and good time management for frequent follow-ups.. Give clients updates on their settlement progress every two weeks (some may need weekly updates).. Follow up with insurance adjusters to confirm settlement funding.
Tech Support Agent / Supervisor
Provide support by phone, chat, e-mail.. Follow up open cases to provide a quick solution to the customers.. Schedule callbacks. Floor support.. Generate reports for attendance, metrics.. Prepare and provide coaching sessions.
Tech Support Agent
Provide support by phone, chat, e-mail.. Follow up open cases to provide a quick solution to the customers.. Schedule callbacks
Customer Service Agent
Helping customers unlocking their shopping accounts.. Helping customers placing orders and making disputes.
Accounting Assistant
Prepare spreadsheets. Prepare tax returns. Prepare financial statements. Assist with external audits