This is my profileContact via CazVidJorge
Tech Support with 5+ years in Security and Network Systems
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Competencies
Provided technical assistance for security cameras, network configuration, and audio systems.
Delivered customer support and financial advice in diverse roles including American Express and food service.
Assisted with IP address assignment, DHCP/static configurations, and IGMP Snooping for network devices.
Managed coffee bar operations, inventory, and food presentation in restaurant settings.
Reported critical incidents and identified system errors to development teams at McAfee.
Education
Languages
Summary
Experienced professional with a strong background in technical support, network configuration, and customer service across security systems, software, and client management roles.
Key Achievements
- Provided advanced technical support for video surveillance and audio systems at Snap One.
- Managed proactive escalation and reporting for McAfee Anti-Virus in North America.
- Handled customer service and financial management for American Express across multiple regions.
Experience
Tech Support
Advanced technical support for video surveillance systems (security cameras, NVRs, Doorbells, etc.), Real-time assistance for IP address assignment (DHCP and static) and configuration of Network Video Recorders, Technical assistance with 70 volt and 8 ohm audio systems, along with structural wiring...
Tier 2 Tech Support
Proactive escalation management for McAfee Anti-Virus in the North America region, Real-time reporting for the development team, identifying critical incidents, errors, and opportunities for improvement in the software, Comprehensive support for agents through training, on-site assistance, and...
Collector Agent
Customer service and collection for American Express cards in the markets of Spain, Argentina, the United States, and clients with IDC cards, Management of executive profiles and financial advice
Barista & Cooker
Responsible for the operation of the coffee bar within the most exclusive haute cuisine restaurant in Monterrey, Management of inventories, supplies, PEPS, Supplier orders, Work aligned to the H distinctive standards, prepare production for the kitchen and the area, Presentation of desserts and...
Barista
Responsible for the operation in a coffee bar, Management of professional Italian machine for the extraction of hot drinks from coffee espresso: Americano, latte, cappuccino, Preparation of hot, cold, frappe drinks, Management of Brew Bar extraction methods; Chemex, V60, Dripper, Aeropress, French...