Experienced professional with a strong background in technical support, network configuration, and customer service across security systems, software, and client management roles.
Provided technical assistance for security cameras, network configuration, and audio systems.
Delivered customer support and financial advice in diverse roles including American Express and food service.
Assisted with IP address assignment, DHCP/static configurations, and IGMP Snooping for network devices.
Managed coffee bar operations, inventory, and food presentation in restaurant settings.
Snap One
Advanced technical support for video surveillance systems (security cameras, NVRs, Doorbells, etc.), Real-time assistance for IP address assignment (DHCP and static) and configuration of Network Video Recorders, Technical assistance with 70 volt and 8 ohm audio systems, along with structural wiring...
McAfee
Proactive escalation management for McAfee Anti-Virus in the North America region, Real-time reporting for the development team, identifying critical incidents, errors, and opportunities for improvement in the software, Comprehensive support for agents through training, on-site assistance, and...
American Express
Customer service and collection for American Express cards in the markets of Spain, Argentina, the United States, and clients with IDC cards, Management of executive profiles and financial advice
Gastronómica Holdings-Mercurio
Responsible for the operation of the coffee bar within the most exclusive haute cuisine restaurant in Monterrey, Management of inventories, supplies, PEPS, Supplier orders, Work aligned to the H distinctive standards, prepare production for the kitchen and the area, Presentation of desserts and...
Barista
No Degree
Grado
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Reported critical incidents and identified system errors to development teams at McAfee.
Zapopan Jalisco
Responsible for the operation in a coffee bar, Management of professional Italian machine for the extraction of hot drinks from coffee espresso: Americano, latte, cappuccino, Preparation of hot, cold, frappe drinks, Management of Brew Bar extraction methods; Chemex, V60, Dripper, Aeropress, French...
