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Training & Development Specialist with 10+ years in Learning & HR
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Competencies
Applied adult learning methodologies to develop engaging training programs for diverse audiences.
Worked closely with leadership and teams to synchronize training and development initiatives with organizational goals.
Facilitated Agile ceremonies and coached teams to improve performance and adaptability in project environments.
Provided accurate bilingual interpretation for medical, business, and promotional contexts, ensuring clear communication.
Developed and implemented coaching plans to support individual growth and improve behavioral outcomes.
Education
Languages
Summary
Dedicated L&D specialist with over 10 years in training, onboarding, and facilitation across healthcare, tech, and customer service sectors. Skilled in Agile, performance coaching, and bilingual communication to enhance team effectiveness and organizational growth.
Key Achievements
- Designed and delivered comprehensive onboarding programs, enhancing new hire integration and early performance stability.
- Facilitated agile team ceremonies and coaching, improving team productivity and collaboration in fast-paced environments.
- Led training initiatives using the Gallup Clifton Strengths framework, supporting individual development and behavioral improvement.
Experience
English–Spanish Medical Interpreter
Provided English–Spanish medical interpretation, ensuring accurate communication of clinical information and strict confidentiality in sensitive situations.
English–Spanish Interpreter
Delivered English–Spanish general interpretation, ensuring clear and accurate communication across diverse business contexts.
Customer Service Agent (Verizon Account)
Assisted Verizon customers with account management, billing, and service inquiries via multiple communication channels.
Scrum Master
Improved team productivity by facilitating structured Agile ceremonies and performance discussions aligned with business objectives., Facilitated instructor-led sessions, workshops, and 1:1 coaching conversations to support team performance, collaboration, and continuous improvement., Designed and...
Trainer / Quality Assurance
Delivered instructor-led and virtual training programs for new hires based on adult learning principles, covering procedures, service standards, and organizational values., Led end-to-end onboarding programs ensuring effective knowledge transfer, role readiness, and early performance...
Customer Service Agent
Supported customers via phone, chat, and email in resolving billing and service issues.
Project Manager
Coordinated multiple quantitative market research studies across Central and South America and the Caribbean., Maintained strong client relationships (Kantar Milward Brown), through progress tracking, reporting, and timely delivery of results.
Marketing Assistant
Supported marketing operations by setting up digital campaigns, managing social media channels, and developing internal communications, ensuring consistent branding and effective messaging., Provided bilingual translation for promotional materials., Actively participated in key tourism initiatives,...
Tour Guide (weekends)
Led nightlife, craft beer, and cultural tours in San José, Costa Rica., Provided engaging experiences for both local and international visitors.