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Competencies
Demonstrated experience with Microsoft Excel.
Demonstrated experience with Microsoft Office.
Demonstrated experience with Adaptability.
Demonstrated experience with Communication Skills.
Demonstrated experience with Ability to Learn Quickly.
Languages
Experience
Customer Services Representative
Identifying and assessing customer needs to achieve satisfaction., Provide product/services information, answer questions, and resolve any emerging problems that customers might face with accuracy and efficiency., Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolutions., Keep records of customer interactions, process customer accounts, and file documents.
Accounts Payable Support
Processing invoices and expense reports: Verifying the accuracy of invoices, coding expenses to appropriate accounts, and entering data into the accounting system., Reconciling statements: Reviewing vendor statements, resolving discrepancies, and reconciling accounts payable transactions., Communicating with vendors to resolve payment issues, obtain missing invoices or statements, and ensure timely processing of payments., Coordinating payment approvals, scheduling payments, and ensuring compliance with payment terms and policies., Generating reports on accounts payable status, aging invoices, and cash flow projections.
Credit and Collection Specialist
Assessing the creditworthiness of potential customers by reviewing their financial history, credit reports, and payment patterns., Setting credit limits and payment terms for customers based on their credit risk profile., Monitoring accounts receivable aging and following up on overdue payments., Contacting customers to resolve any billing discrepancies or collection issues., Negotiating payment plans and settlements with customers to recover outstanding debts.
Collections Supervisor
Supervise and train new employees on collections procedures., Lead the development and enhancement of collections procedures.
Collections Advisor
Handling high volume of collections outbound and incoming calls., Provide customer with outstanding balance information and payment method options., Empathize with customer financial struggles by offering customer with payment plans or assistance programs depending on customer hardship and account availability., Schedule payment by re-entering amount toward customer authorized checking bank account per customer approval.
Collection Analyst
Monitoring and managing accounts receivables: Tracking overdue payments and following up with customers to secure payments., Analyzing customer credit profiles: Assessing the creditworthiness of new and existing customers to determine appropriate credit limits., Negotiating payment plans: Working with customers to establish feasible payment arrangements and settlements for overdue accounts., Maintaining accurate records: Ensuring that all collection activities are well-documented and that customer information is up-to-date., Addressing customer inquiries and concerns related to billing and payment issues in a professional and timely manner., Generating reports on collection performance, analyzing trends, and identifying areas for improvement in the collection process.