Jorge - Contract Manager with 8+ years in SaaS and Customer Success

Barranquilla, Atlántico, Colombiaen

Managed contract renewals, amendments, and migrations for diverse SMB and Mid-Market clients at HubSpot.

Achieved consistent Gross Revenue Retention (GRR) rate above target through proactive contract management.

Published on CazVid

Summary

Experienced professional with a strong background in SaaS contract management, customer retention, and cross-functional collaboration, consistently supporting revenue growth and customer satisfaction.

Key Achievements

Influenced over $340,000 in Monthly Recurring Revenue (MRR) via consultative selling and customer engagement.

Skills

Contract ManagementExpert

Experienced in managing contract lifecycle, renewals, amendments, and product migrations for SaaS clients.

Customer Success & RetentionAdvanced

Skilled in driving customer satisfaction, retention, and growth through personalized engagement and strategic consultations.

Cross-Functional CollaborationAdvanced

Collaborated with Billing, Finance, and Customer Success teams to resolve issues and streamline operations.

Negotiation & UpsellingAdvanced

Engaged in proactive outreach and negotiations to retain revenue and expand customer account value.

Experience

Contract Manager

HubSpot

Nov 2024 - Sept 2025

Managed contract renewals, amendments, and product migrations for a diverse SMB and Mid-Market portfolio in North America., Retained recurring revenue through proactive outreach, negotiation, and value-based customer engagement., Collaborated cross-functionally with Billing, Finance, and Customer...

Inbound Success Coach

HubSpot

Jun 2023 - Nov 2024

Handled inbound customer inquiries and qualified leads into opportunities for demos or direct sales conversions., Delivered personalized consultations to align HubSpot tools with customer goals, driving long-term satisfaction., Achieved historic average SQL attainment over 160% and maintained over...

Customer Service Agent

Foundever

Jan 2023 - May 2023

Supported users of an online bill payment service by managing inquiries related to transactions, refunds, and billing issues., Collaborated with financial institutions to ensure timely and accurate resolutions for customer cases.

Customer Service Specialist

Sitel Group

Jun 2022 - Jan 2023

Resolved logistics and payment issues for retail customers, ensuring satisfaction through empathy and clear communication., Processed refunds, managed delivery claims, and maintained service quality across multiple channels.