José - Technical Support Specialist with 5+ years in Customer Service & Data Management

Provided troubleshooting, device configuration, and software updates for consumer electronics in a customer support role.

Managed customer and patient data, reported inaccuracies, and proposed process improvements to optimize data accuracy.

Oversaw delivery routes, managed inventory, and coordinated logistics to support timely customer deliveries and technical equipment handling.

Assisted users with technical issues, regional restrictions, and in-app purchases, ensuring seamless customer experiences.

Provided technical assistance to users of a globally recognized brand (smartphones, tablets, smartwatches, hearing aids)., Guided customers through device configuration, backup creation, software updates, and troubleshooting., Diagnosed and escalate potential hardware or factory-related issues.,...

Managed and updated customer support cases, including escalations and special translation requests., Corrected and reported inaccurate customer/patient data across internal databases., Proposed process improvements to optimize customer service efficiency and satisfaction.

Oversaw logistics and inventory management, coordinating delivery routes with messengers., Assisted with IT equipment setup, printer configuration, and mobile device troubleshooting., Developed strong organizational skills while ensuring accurate handling of customer packages and technical...