Dedicated professional with 5+ years in technical support, data accuracy, and logistics. Skilled in device troubleshooting, process improvement, and customer satisfaction, with a proven ability to manage diverse technical environments.
Provided troubleshooting, device configuration, and software updates for consumer electronics in a customer support role.
Managed customer and patient data, reported inaccuracies, and proposed process improvements to optimize data accuracy.
Oversaw delivery routes, managed inventory, and coordinated logistics to support timely customer deliveries and technical equipment handling.
Assisted users with technical issues, regional restrictions, and in-app purchases, ensuring seamless customer experiences.
Concentrix
Provided technical assistance to users of a globally recognized brand (smartphones, tablets, smartwatches, hearing aids)., Guided customers through device configuration, backup creation, software updates, and troubleshooting., Diagnosed and escalate potential hardware or factory-related issues.,...
Aling Technology
Managed and updated customer support cases, including escalations and special translation requests., Corrected and reported inaccurate customer/patient data across internal databases., Proposed process improvements to optimize customer service efficiency and satisfaction.
Intelec
Oversaw logistics and inventory management, coordinating delivery routes with messengers., Assisted with IT equipment setup, printer configuration, and mobile device troubleshooting., Developed strong organizational skills while ensuring accurate handling of customer packages and technical...
Azure (Az-900)
Cisco I, II & III
Telecommunications Engineering
Bachelor of Secondary Education
Advertising Design
Discover other professionals with similar experience