José - Customer Service Rep with technical support and bilingual skills

Panamá, Panamá, Panamaen

Handled customer issues and complaints in bilingual environment, ensuring clear communication.

Provided technical support for electronic devices, activating and troubleshooting hardware.

Published on CazVid

Summary

Experienced bilingual customer service representative with a focus on technical device troubleshooting and team collaboration.

Key Achievements

Engaged in daily coaching and team meetings to enhance service quality.

Skills

Customer ServiceAdvanced

Demonstrated strong communication and problem-solving skills addressing customer needs.

Technical SupportIntermediate

Supported electronic device troubleshooting and activation, maintaining technical proficiency.

Bilingual CommunicationIntermediate

Handled customer interactions and issue resolution in both Spanish and English.

Team CollaborationIntermediate

Participated in daily team meetings and coaching sessions to improve service delivery.

Languages

Spanish(Native)

Experience

CUSTOMER SERVICE REPRESENTATIVE

ALORICA PANAMA

May 27 of 2022 - October 30 of 2024

Handling sensitive information, Documenting notes for subsequent interactions, Activating and providing technical support for electronic devices, Resolving customer issues and complaints in both Spanish and English, Daily coaching, meetings and assistance to agents on the line

Hard Collections Agent / Outbound Caller

Iterum Connections

Dec 16 of 2024 - December 05 of 2025

Education

Bella Vista School

Bachelor in Commerce

Completed Year 2022

Instituto Bilingüe San Lorenzo

Certificado de Primer Ciclo

Completed Año 2017

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