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José
Interpreter with 4+ years of medical and legal interpretation experience
Video resume
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Competencies
Performed medical, legal, and customer service interpretation in live call settings.
Handled inquiries, conflict resolution, and client retention efforts.
Led team activities, trained new staff, and managed escalation processes.
Managed high-stress customer interactions and led service recovery initiatives.
Education
Languages
Summary
Experienced interpreter specializing in medical and legal translation with leadership experience in customer support.
Key Achievements
- Provided real-time consecutive interpretation services across medical, legal, and customer service calls.
- Interpreted live medical calls maintaining accuracy and professionalism in high-pressure environments.
- Progressed from general customer service roles to leadership as Phone Supervisor and Escalation Specialist.
Experience
Spanish-English Interpreter
Provide real-time consecutive interpretation services in medical, legal, and customer service calls., Ensure accuracy, confidentiality, and cultural relevance during sensitive conversations.
Medical Interpreter
Interpreted live calls between patients, healthcare providers, and insurance agents., Maintained professional tone and clarity in high-pressure medical settings.
Customer Service Representative / Escalation Agent / Phone Supervisor
Handled general inquiries as Level 1 Agent for 8 months, followed by 9 months as Escalation Specialist., Promoted to Phone Supervisor, managing high-stress client calls and ensuring issue resolution., Led service recovery efforts and maintained customer satisfaction with empathy and effectiveness.