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Bilingual Customer Service Specialist with 6+ years in telecommunications and support
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Competencies
Utilized speaking, listening, reading, and writing skills to effectively interact with clients and team members.
Applied active listening to understand customer needs and provide appropriate solutions.
Gathered and verified detailed information for insurance claims, customer profiles, and appointment scheduling.
Negotiated payment schemes and persuaded customers to retain services.
Scheduled appointments, coordinated claims, and managed multiple communication channels efficiently.
Education
Languages
Summary
Dedicated bilingual customer service specialist with over 6 years of experience in telecommunications, insurance, and general support roles. Skilled in communication, active listening, information collection, and coordination across diverse industries.
Key Achievements
- Provided customer support for US market, handling account cancellations and inquiries
- Ensured accurate information collection for insurance claims and personal details
- Scheduled and coordinated appointments and claims across multiple companies and regions
Experience
Ejecutivo Bilingue
customer service for the United States market in a telecommunications company, preventing customers from canceling their accounts
Bilingual Representative
collect all the information about the accidents, ensure accurate information for the adjuster
Bilingual Representative , COLLECTOR ADVISOR
identify the different types of clients, provide personalized options for payment schemes
Associate Customer Representative
clarify doubts about insurance policies, take payments for services, schedule nursing appointments
Associate Customer suport
schedule special pickups, coordinate claims with US teams
Asesor Telefonico
marketing for funeral services
Asesor Telefonico Bilingue
provide technical support to the US market, guide customers through problems with internet and cable services
Assitant Bilingual HR support
make calls to identify potential candidates, schedule job interviews