This is my profileContact via CazVidJosé
Project Manager with 10+ years in IT and Software Development
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Competencies
Directed projects across various phases, coordinating teams and resources to meet objectives.
Implemented best practices in SDLC, including requirement analysis, design, and testing.
Led diverse teams, fostering collaboration and professional development.
Acted as liaison between technical teams and clients, ensuring project clarity and stakeholder satisfaction.
Education
Summary
Experienced project manager specializing in software development projects with proven leadership and strategic planning skills.
Key Achievements
- Managed multiple software development projects from initiation to delivery, ensuring on-time completion
- Led cross-functional teams to improve project workflows and communication efficiency
- Developed project plans, budgets, and resource allocation strategies aligned with organizational goals
Experience
Customer Service Specialist
Provided customer support for a financial application via live chat and email, assisting users with account setup, transactions, and security-related inquiries., Used Zendesk to manage support tickets and Slack for internal team communication and collaboration., Contributed to the creation of macros and knowledge base articles to improve efficiency and consistency across the support team., Identified recurring technical issues and escalated them to the product team, helping improve the overall user experience.
Bilingual Agent
Bilingual Agent
Reviewed banned and locked WhatsApp accounts to determine eligibility for appeal and potential restoration., Transferred complex cases to the appropriate internal teams, ensuring accurate and timely case handling., Provided professional email support to customers with inquiries about account restrictions, delivering clear and empathetic communication.