José - Customer Service Professional with 5+ years in luxury hospitality and resort management

Rivas, Rivas Department, Nicaraguaen

Handled guest inquiries and concerns promptly ensuring high guest satisfaction at Guacalito de la Isla.

Implemented a guest feedback system and developed SOPs to improve service consistency at Welcome Center.

Published on CazVid

Summary

Experienced in delivering high-quality guest services, implementing feedback systems, and optimizing operational procedures within luxury and resort settings. Skilled in communication, tools, and problem resolution to enhance guest satisfaction.

Key Achievements

Learned and applied multiple tools within 3 weeks to support customer service and resolve issues efficiently at Foundever.

Skills

Customer ServiceExpert

Provided exceptional guest support, handled inquiries, complaints, and feedback to enhance overall guest experience.

CommunicationAdvanced

Effectively interacted with guests, coordinated between departments, and implemented communication improvements.

CRM SystemsIntermediate

Utilized CRM tools to personalize guest services, manage reservations, and improve guest engagement strategies.

Standard Operating ProceduresIntermediate

Developed and enforced SOPs for check-ins, reservations, and guest interactions to ensure service consistency.

Experience

Customer Service

Guacalito de la Isla

01/2022 - 01/2023

Provide exceptional service by ensuring that all guest inquiries, requests, and concerns are handled promptly and professionally., Maintain a high level of organization when managing reservations, special requests, and VIP guest preferences., Enhance knowledge of luxury hospitality standards and...

Receptionist

Surf Ranch Hotels &amp; Resorts

11/2021 - 11/2022

Customer Service Agent

Foundever

10/2023 - 09/2024

Learn how to use more than 8 tools around 2 weeks to learn and at the third week I was applying the knowledge., Be patient with the customers, Solution finder

Welcome Center Receptionist

Welcome Center

03/2023 - 09/2023

Implement a guest feedback system (such as surveys or direct follow-ups) to identify areas for improvement and maintain high satisfaction levels., Aim to resolve 90% of guest inquiries or complaints at the Welcome Center without escalation, ensuring smooth issue resolution., Develop and enforce...