This is my profileContact via CazVidJosé
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Competencies
Demonstrated experience with Excellent communication and interpersonal skills.
Demonstrated experience with Empathy.
Demonstrated experience with Positive Attitude.
Demonstrated experience with Multitasking.
Demonstrated experience with Time management.
Education
Languages
Experience
Customer Service Specialist
Acted as the primary contact for clients, managing onboarding, support, and ongoing satisfaction., Handled a portfolio of high-value accounts, addressing inquiries, resolving issues, and delivering tailored solutions., Partnered with sales, product, and technical teams to advocate for client needs and implement strategic solutions., Supported retention strategies by identifying upsell opportunities and minimizing churn., Delivered training, best practice guidance, and regular check-ins to drive product adoption and ROI., Maintained accurate client records and follow-ups through CRM tools (e.g., Salesforce).
Patient Service Specialist
Serve as the first point of contact for patients, receiving and documenting their medical needs, concerns, and requests with accuracy and empathy., Coordinate communication between patients and their Primary Care Physicians to ensure timely follow-up on care requirements., Handle inbound calls from medical centers and pharmacies, processing requests for medical referrals, authorizations, and prescriptions., Maintain patient confidentiality and compliance with HIPAA and healthcare regulations., Provide efficient and compassionate service in a high-volume call center environment, consistently meeting quality and performance standards.