Demonstrated experience with Zendesk.
Demonstrated experience with Salesforce.
Demonstrated experience with Slack.
Demonstrated experience with Microsoft Excel.
Lean solutions
Oversaw final mile delivery operations, ensuring timely and accurate dispatching of shipments., Coordinated with carriers, clients, and internal teams to resolve delivery issues and maintain service level agreements.
INTOUCH
Resolved customer inquiries and issues through Airbnb messaging platform, Provided assistance with booking accommodations and navigating the Airbnb website., Managed a high volume of customer communication in a fast-paced environment.
Concentix
Analyzed and resolved customer complaints to ensure satisfaction and retention., Utilized strong communication and persuasion skills to upsell products and services., Managed customer accounts and processed payments for a telecommunications company.
Bachiller con orientación en Economía
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Demonstrated experience with Google Workspace.
