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Product Manager with cross-platform expertise and agile leadership
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Competencies
Applied Scrum and Kanban practices to facilitate project workflows and improve team efficiency.
Handled end-to-end product development from ideation to market launch, incorporating user feedback.
Created and updated technical documentation to enhance user understanding of platform features.
Provided multi-channel SaaS support, resolving technical issues and collecting user feedback.
Performed research to identify market opportunities and guide product development strategies.
Education
Languages
Summary
Skilled in managing full product lifecycles, supporting SaaS applications, and leading cross-functional teams with a strong focus on customer needs and agile practices.
Key Achievements
- Led full product lifecycle management at ABACUS Digital, aligning features with business strategy.
- Streamlined support operations across multiple SaaS platforms, improving user assistance and documentation.
- Managed project backlogs and coordinated launches, ensuring stakeholder alignment and timely delivery.
Experience
Product Manager
Defined and communicated a compelling product vision and roadmap aligned with overall business strategy and market opportunities., Led cross-functional collaboration to translate customer needs, market trends, and business goals into prioritized product features and user stories., Conducted deep...
SaaS Applications Support Specialist
Provided multi-channel support to users via chat, phone, and email, ensuring comprehensive assistance across all user touchpoints., Filed detailed Jira reports based on user interactions and technical issues to drive enhancements in platform functionality., Regularly updated technical documentation...
Scrum Master
Led the definition and prioritization of product features, aligning with strategic business goals and customer needs and requests., Executed comprehensive market research and analysis to gather essential product requirements, informing feature development and competitive positioning., Managed...
SaaS Applications Support Specialist
Delivered prompt, courteous support to users through live chat, enhancing customer satisfaction and engagement with our SaaS products., Compiled detailed reports based on user feedback and technical issues, contributing to the platform's continuous improvement and functionality...
Technical support
Responding to Customer Inquiries: Address customer questions and concerns regarding products, services, and account details., Problem Solving: Diagnose issues, offer solutions, and ensure resolution to customer satisfaction, escalating complex cases as necessary., Product and Service Knowledge:...