Skilled in managing full product lifecycles, supporting SaaS applications, and leading cross-functional teams with a strong focus on customer needs and agile practices.
Applied Scrum and Kanban practices to facilitate project workflows and improve team efficiency.
Handled end-to-end product development from ideation to market launch, incorporating user feedback.
Created and updated technical documentation to enhance user understanding of platform features.
Provided multi-channel SaaS support, resolving technical issues and collecting user feedback.
ABACUS Digital
Defined and communicated a compelling product vision and roadmap aligned with overall business strategy and market opportunities., Led cross-functional collaboration to translate customer needs, market trends, and business goals into prioritized product features and user stories., Conducted deep...
MOOSEND
Provided multi-channel support to users via chat, phone, and email, ensuring comprehensive assistance across all user touchpoints., Filed detailed Jira reports based on user interactions and technical issues to drive enhancements in platform functionality., Regularly updated technical documentation...
ABACUS Digital
Led the definition and prioritization of product features, aligning with strategic business goals and customer needs and requests., Executed comprehensive market research and analysis to gather essential product requirements, informing feature development and competitive positioning., Managed...
SUPPORT YOUR APP
B.S.
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Performed research to identify market opportunities and guide product development strategies.
Delivered prompt, courteous support to users through live chat, enhancing customer satisfaction and engagement with our SaaS products., Compiled detailed reports based on user feedback and technical issues, contributing to the platform's continuous improvement and functionality...
TTEC
Responding to Customer Inquiries: Address customer questions and concerns regarding products, services, and account details., Problem Solving: Diagnose issues, offer solutions, and ensure resolution to customer satisfaction, escalating complex cases as necessary., Product and Service Knowledge:...
