Experienced in technical troubleshooting, customer service, and appointment scheduling across healthcare and tech industries.
Provided troubleshooting and support for software issues and hardware at Concentrix.
Delivered customer service across healthcare and financial sectors, managing inquiries and support.
Scheduled medical appointments and managed retrieval/sending of medical records.
Proficient in MS Word, Excel, and PowerPoint for documentation and report generation.
Concentrix
Software troubleshooting, Issuing repair orders, Quick Assist operator
Americas TAS
Answering Service Agent, Maintenance Coordinator, Customer Service
Sitel Nicaragua
Financial support, Handle Customer Inquiries, Website Tech Support
Oclinicals
Retrieving medical documents, Sending Medical Records, Calling Patients to schedule medical appointments
Bachiller en Ciencias y Letras
Ingenieria Electronica
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