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Jose
IT Manager with 10+ years of expertise in infrastructure and cloud solutions
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Competencies
Managed and optimized IT infrastructure, including networks, servers, and cloud services across multiple organizations.
Configured and maintained firewalls (SonicWall, Fortinet, Palo Alto) and handled security protocols to protect organizational assets.
Implemented and managed Microsoft Azure, Intune, and Office 365 environments to enhance operational efficiency.
Led support teams supporting large user bases in hybrid environments, ensuring high customer satisfaction and service quality.
Maintained system security, conducted vulnerability assessments, and troubleshot complex technical issues effectively.
Education
Summary
Over a decade of experience managing IT infrastructure, implementing security protocols, and leading support teams. Skilled in cloud environments like Azure and Office 365, with extensive technical proficiency in firewalls, virtualization, and network troubleshooting.
Key Achievements
- Led IT infrastructure management at Techo Services, ensuring high availability and security across networks.
- Optimized IT support operations and system security at The Functionary, managing ticketing and vulnerability assessments.
- Directed a team supporting 5,000+ users at Aeroman, overseeing cloud environments, IT budgets, and remote/onsite support.
Experience
IT Manager
Managed IT infrastructure, ensuring high availability and security across networks., Configured and maintained SonicWall firewalls, VPNs, and remote access solutions., Led IT support initiatives to troubleshoot and resolve complex technical issues., Implemented Microsoft Intune, Active Directory,...
IT Support Specialist Manager
Provided IT support for business-critical systems, ensuring seamless remote operations., Managed and optimized the ServiceNow ticketing system for efficient issue resolution., Led a team in maintaining system security, vulnerability assessments, and compliance.
On-Site Support Team Leader
Led a team supporting 5,000+ users in a hybrid on-site and remote environment., Managed Azure cloud environments, Microsoft Intune, and Office 365 administration., Developed IT budgets and managed OPEX/CAPEX expenses exceeding $10M annually.
IT Support Analyst
Provided IT support and cloud management for U.S.-based clients., Administered SonicWall firewalls, Office 365, Azure AD, and VMware virtualization., Managed Active Directory, VPN configurations, and remote access security.
Helpdesk Support
Provided remote IT support to U.S. clients, ensuring high customer satisfaction., Configured VPNs, managed Active Directory, and resolved network issues., Administered cloud-based email systems and troubleshooting VoIP service.