Dedicated bilingual professional with over 15 years in customer service, technical support, interpretation, and language instruction. Proven ability to resolve issues, facilitate communication, and coordinate events effectively.
Extensive experience handling customer inquiries, resolving issues, and ensuring client satisfaction across various sectors.
Bilingual proficiency in English and Spanish, with experience in medical interpretation and language instruction.
Skilled in troubleshooting technical and billing issues, providing efficient solutions in high-pressure environments.
Organized and managed wedding and social events, ensuring smooth execution and client satisfaction.
Experienced in private language instruction, adapting teaching methods to diverse learners.
PayPal
Taking care of customers' issues via phone and email
Datamark
Interpreted video calls for medical situations
TECH MAHINDRA DE MEXICO
Checked internet issues, Solved customer problems
FREEDOM BPO AND CONTACT CENTER
Customer service for a mobile company
ALORICA CONTACT SERVICES MEXICO S DE RL DE CV
Provided billing support for Verizon Wireless
CCT CONCERTA ADMINISTRADORA DE SERVICIOS
Assisted customers for the Frontier campaign
ATENTO SERVICIOS Call Center
Processed orders for Montgomery Ward during the Holiday season
GRUPO TELVISTA
Assisted customers in the Metro by T-Mobile campaign
ON CLOUD CONTACT CENTER SA DE CV
Handled calls and emails for the GameStop campaign
TELEMARK CORPORATION
Set up appointments for appliance repairs
Self-Employed
Coordination of social events, rental of furniture
Self-Employed
Provided private English lessons
Self-Employed
Taught Spanish to foreigners
Bachelor unfinished education
Special Grammar Course in Language Teaching
High School (GED) equivalent certificate
Junior High School Certificate
Primary Certificate
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