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Customer Service & Research Professional with Cross-Functional Experience
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Competencies
Provided personalized support and issue resolution across different channels, ensuring high client satisfaction.
Performed data review and analysis to support research projects and strategic decision-making.
Effectively managed client and team communications to facilitate accurate and prompt responses.
Participated in research activities, including data collection and quality review to support research objectives.
Utilized Microsoft Office and basic graphic design tools to support documentation and presentation needs.
Languages
Summary
Motivated professional with experience in customer support, research, and process improvement, adept at client communication and data analysis.
Key Achievements
- Managed rapid and accurate communication between clients and internal teams at Fondo de Inversión para el Desarrollo.
- Contributed to research project data analysis and process improvements at Universidad Católica Redemptoris Mater.
- Consistently met key performance indicators in customer satisfaction and resolution times at Foundever.
Experience
Customer Service Agent
Proactively address client inquiries and needs, offering effective solutions., Efficiently manage communication between clients and internal departments, ensuring rapid and accurate responses., Maintain a high level of client satisfaction through effective problem resolution and personalized attention.
Junior Researcher – Research Department
Collaborate on research projects, perform data analysis, and contribute to the formulation of innovative strategies., Participate in the collection and review of information, ensuring the quality of data used in research projects., Work closely with the team to identify areas for improvement in research processes.
Customer Service Agent - Bath and Body Works
Provide personalized customer service through digital and telephone channels, resolving queries about products, orders, and returns., Manage requests for exchanges, refunds, and claims with precision and empathy, adhering to company policies., Achieve key performance indicators, such as resolution times and customer satisfaction, ensuring a quality experience.