This is my profileContact via CazVidJoan
Customer Service & Medical Records Specialist with 5+ years in Healthcare
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Competencies
Applied CRM skills to manage client interactions and ensure satisfaction in healthcare and service industries.
Handled uploading, downloading, and coordinating requests for medical records across multiple organizations.
Responded to inquiries, resolved issues, and built relationships with customers across various channels.
Facilitated department task distribution and procedural guidance within healthcare and care settings.
Ensured effective written and verbal communication to address issues and support team collaboration.
Education
Languages
Summary
Experienced specialist in healthcare and customer service roles with a focus on medical records management and client support.
Key Achievements
- Managed medical record uploads and coordinated requests across departments at CareLinx.
- Provided customer support and resolved inquiries via multiple channels at Circle Medical and Boss Revolution.
- Supervised operational procedures and supported escalation resolution in healthcare and care services.
Experience
Product Content Specialist
Managed upload/download of patient medical records to profiles., Responded to customer inquiries and resolved issues via chat., Coordinated medical records requests with previous providers via email., Assigned and distributed tasks across departments, including Billing, Prescriptions, Referrals, and Prior Authorization teams.
Medical Records Specialist
Answered customer inquiries via phone and online, providing service information and support., Verified accounts and resolved service issues., Built relationships with customers and managed escalation points., Supported back-office tasks such as handling emails, alerts, and tickets.
Care Advisor
Guided local CS agents and departments on operational procedures., Verified and resolved service issues across all BR lines of business., Assisted via customer support chat and escalated issues through Jira.
Customer Service Representative
Assisted customers with shipments, pickups, and tracking services., Provided account management and resolved service inquiries.