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Joan Bargi's avatar
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Joan Bargi

Guatemala City, Guatemala, Guatemala

Customer Service & Medical Records Specialist with 5+ years in Healthcare

  • Managed medical record uploads and coordinated requests across departments at CareLinx.
  • Provided customer support and resolved inquiries via multiple channels at Circle Medical and Boss Revolution.
  • Supervised operational procedures and supported escalation resolution in healthcare and care services.
Customer Relationship Management
Advanced
Applied CRM skills to manage client interactions and ensure satisfaction in healthcare and service industries.
Medical Records Management
Intermediate
Handled uploading, downloading, and coordinating requests for medical records across multiple organizations.
Customer Support & Service
Advanced
Responded to inquiries, resolved issues, and built relationships with customers across various channels.
Operational Coordination
Intermediate
Facilitated department task distribution and procedural guidance within healthcare and care settings.
Communication & Problem-Solving
Advanced
Ensured effective written and verbal communication to address issues and support team collaboration.

Languages

Spanish
Native
English
Advanced
See Full Skillset on CazVid
2021 - 2024
Product Content Specialist
CareLinx
Managed upload/download of patient medical records to profiles., Responded to customer inquiries and resolved issues via chat., Coordinated medical records requests with previous providers via email., Assigned and distributed tasks across departments, including Billing, Prescriptions, Referrals, and Prior Authorization teams.
2020 - 2021
Medical Records Specialist
Circle Medical
Answered customer inquiries via phone and online, providing service information and support., Verified accounts and resolved service issues., Built relationships with customers and managed escalation points., Supported back-office tasks such as handling emails, alerts, and tickets.
2017 - 2019
Care Advisor
Aging Care, A Place for Mom
Guided local CS agents and departments on operational procedures., Verified and resolved service issues across all BR lines of business., Assisted via customer support chat and escalated issues through Jira.
2015 - 2017
Customer Service Representative
Boss Revolution
Assisted customers with shipments, pickups, and tracking services., Provided account management and resolved service inquiries.
View Complete Work History
🎓
MARIANO GALVEZ UNIVERSITY
System Engineer
Completed 2019
🎓
CEFIM
Computer Science Bachelor
Completed 2014
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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