Jose - Customer Service & Medical Billing Specialist with 3+ years in Healthcare

Masaya, Masaya Department, Nicaraguaen

Managed patient accounts and insurance communications using eCW and Epic systems.

Processed insurance claims, updates, and eligibility inquiries, ensuring accuracy and compliance.

Published on CazVid

Summary

Experienced in managing patient accounts, processing insurance claims, and providing excellent support in healthcare settings.

Key Achievements

Handled medical records requests, refunds, and payment processing, supporting patient account management.

Skills

Customer ServiceAdvanced

Provided support and communication to patients and insurance companies, resolving inquiries effectively.

Medical Billing & CodingIntermediate

Managed insurance claims, denials, and reimbursements using specialized healthcare software.

Insurance & ComplianceIntermediate

Handled insurance enrollments, updates, and eligibility verifications ensuring adherence to protocols.

Data ManagementIntermediate

Maintained and updated patient records, performed data entry and reporting using Excel and Word.

Experience

Customer service agent, Medical appointment scheduler, Medical clinic biller/Patient account specialist

Accedo Technologies

11/1/2021 - 1/31/2025

Insurance updates, Insurance eligibility, Insurance claims submissions, Reading EOB(Explanation of benefits), Denial claims, Insurance communications, Refund requests, Medical records and Itemized bill records request, Management of patient ́s accounts from eCW and Epic systems, Update demographics, Management of Excel and Word, Process patient payments