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Customer Service & Medical Billing Specialist with 3+ years in Healthcare
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Competencies
Provided support and communication to patients and insurance companies, resolving inquiries effectively.
Managed insurance claims, denials, and reimbursements using specialized healthcare software.
Handled insurance enrollments, updates, and eligibility verifications ensuring adherence to protocols.
Maintained and updated patient records, performed data entry and reporting using Excel and Word.
Education
Summary
Experienced in managing patient accounts, processing insurance claims, and providing excellent support in healthcare settings.
Key Achievements
- Managed patient accounts and insurance communications using eCW and Epic systems.
- Processed insurance claims, updates, and eligibility inquiries, ensuring accuracy and compliance.
- Handled medical records requests, refunds, and payment processing, supporting patient account management.
Experience
Customer service agent, Medical appointment scheduler, Medical clinic biller/Patient account specialist
Insurance updates, Insurance eligibility, Insurance claims submissions, Reading EOB(Explanation of benefits), Denial claims, Insurance communications, Refund requests, Medical records and Itemized bill records request, Management of patient ́s accounts from eCW and Epic systems, Update demographics, Management of Excel and Word, Process patient payments