Enthusiastic customer service representative with over four years of experience in BPO industries, skilled in resolving complex issues, building customer loyalty, and improving service processes.
Provided support by resolving inquiries, complaints, and complex issues, ensuring customer satisfaction.
Utilized creative thinking to resolve complex customer problems exceeding expectations.
Built and maintained strong customer relationships to improve satisfaction and loyalty.
Worked with cross-functional teams to improve multi-department processes and customer experiences.
Engaged in escalation courses and ongoing education to enhance customer service skills.