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Passenger Service Representative at Aerovías de México S.A. de C.V.
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Competencies
Exceptional ability to understand and address customer needs, ensuring satisfaction and loyalty.
Proficient in managing cash and card transactions with accuracy and attention to detail.
Skilled in preparing documentation and managing operational records efficiently.
Strong social and verbal skills facilitating effective interaction with customers and team members.
Education
Languages
Summary
Customer-focused professional with expertise in passenger service, cash reconciliation, and hotel operations. Known for organization, responsibility, and strong communication skills, delivering seamless service experiences.
Key Achievements
- Ensured customer satisfaction through effective needs identification and personalized solutions.
- Managed cash and card transactions with accuracy, ensuring reconciliation and error minimization.
- Handled guest check-ins and check-outs efficiently, maintaining high levels of service quality.
- Prepared audit documentation accurately, supporting smooth nightly financial reviews.
Experience
Passenger Service Representative
Identification of customer needs, providing solutions that guarantee their satisfaction.. Performing cash collection tasks, both by card and cash, and reconciliation of transactions.. Responsible for communication with clients to keep them informed about the progress of the contracted services.. Performing tasks in compliance with the regulations and legislation in force in the workplace.. Attention and follow-up of customer inquiries and complaints.. Collaboration with other employees in order to carry out a coordinated action and perform the assigned tasks.
Night Auditor
Preparation of the necessary documentation for the performance of audits.. Realization of the check-in and check-out of the guests during the work shift, attention to telephone calls and annotation of new reservations.. Attention to requests, complaints and emergency situations that may arise during the work shift.. Daily balance of the income earned during the night.. Organization of income by department and daily review of cash cuts and other reports.