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Jose
Technical Support Agent with 8 years of customer service and tech troubleshooting
Video resume
Technical support Agent
I worked for Samsung as technical support for home appliances for about 3 years. I also worked for 2 years as a technical support agent for Direct TV. After I quick Direct TV I started to work for Verizon. I have so much experience in customers services as well, due that I have been working in call Centers for up to 10 years. I'm currently studying law in college and I hope yo graduate very soon.
Contact
Santo Domingo, Nacional, Dominican Republic
Open to remote
Available on CazVid
Competencies
Technical SupportAdvanced
Resolved technical issues for consumers across multiple brands including Samsung and Verizon.
Customer ServiceAdvanced
Handled customer inquiries and complaints effectively in call centers for over 8 years.
Communication SkillsIntermediate
Provided clear, empathetic communication to troubleshoot and resolve customer problems.
Problem SolvingIntermediate
Diagnosed and addressed a range of technical and customer service issues.
Legal StudiesBeginner
Currently pursuing law studies to expand professional expertise.
Summary
Experienced technical support and customer service professional with over 8 years in call centers, specializing in troubleshooting and client communication.
Key Achievements
- Provided technical support for Samsung home appliances for 3 years.
- Served as a technical support agent for Direct TV for 2 years.
- Accumulated up to 8 years of experience in customer service and call center roles.
Skills
Technical SupportCustomer ServiceCommunication SkillsProblem SolvingLegal Studies
Published on CazVid - Jul 3, 2025