José - Customer Service & Account Management Specialist at Intouch CX

Expertise in managing client interactions, resolving issues efficiently, and maintaining high satisfaction levels.

Proficient in tracking, escalating, and resolving client cases across multiple platforms and industries.

Fluent in English and Spanish, facilitating effective communication in multicultural environments.

Skilled in supervising teams, coaching agents, and ensuring adherence to quality standards.

Customer service supervisor specializing in agent support and case management related to tourism and properties (Booking.com), Control and follow-up of cases escalated by properties and clients, Supervisor call-taking and control, Knowledge of quality standards and good call handling, Assistance with development plans to improve processes with customer service representatives, Customer service centricity and high-quality resolution of complex cases for properties and clients, Email communications with clients and properties in a professional language, always giving clear and concise information on each personalized case, prioritizing client satisfaction.

Bilingual customer service and technical support via chat for a technology services company, Control, management, and follow-up of cases and clients.

Cooking for more than 1000 people, Communicating in English with managers and chefs, Cleaning with USPH standards, Providing different types of service, including fine dining, buffet, and cooking for the staff.