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José
Data Verification Specialist with 2+ years in Customer & Tech Support
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Competencies
Performed data checks and analysis to ensure accuracy in internal processes.
Managed customer interactions and supported clients across multiple industries.
Temporarily led customer service teams to meet objectives and improve performance.
Researched and resolved customer inquiries related to internet, TV, and phone services.
Proficient in Microsoft Office Suite, Google Workspace, Slack, and Zoom for effective communication.
Education
Languages
Summary
Dedicated professional experienced in data verification, customer service, and technical support, with team leadership exposure.
Key Achievements
- Verified and analyzed data to ensure internal accuracy at GGA Solutions.
- Led temporary team at Alorica to improve customer service performance.
- Provided technical and customer support across multiple platforms for various clients.
Experience
Data Verification Specialist
Performed data verification and analysis to ensure accuracy in internal processes., Provide assistance to a law firm by obtaining and verifying documents from auto insurance carriers.
Customer Service Agent / Temporary Team Lead
Provided customer service for United Health Care., Temporarily led a team to improve performance and meet objectives.
Tech Support
Resolved customer inquiries and provided effective support for various services.
Customer Service Advisor
Managed customer interactions efficiently to address and resolve issues.
Customer Service Advisor
Customer support for Amazon, helped customer through the Amazon website.
Customer advisor/Tech support
Customer support for the Comcast account, providing service for the LAN line, tv line and internet line.