Jose Enrique Martinez - Customer ... | Video Resume - CazVid

Jose - Customer Service & Business Development Professional with 8+ years in Financial and Tech Support

San Salvador, San Salvador Department, El Salvadoren

Enhanced customer retention and sales at Credit Wellness through effective service strategies

Led team training and support initiatives at Concentrix, improving customer satisfaction and sales performance

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Summary

Dedicated professional with over 8 years in customer service, sales, and financial support. Adept at team leadership, risk analysis, and business development, committed to delivering exceptional client solutions.

Key Achievements

Managed financial support operations at Ubiquity Global Services, ensuring efficient handling of debit/credit card issues
Analyzed banking fraud risks at BlackHawk Network, contributing to improved security protocols
Developed business opportunities and client relationships as Business Development Representative at Western Packaging Solutions

Skills

Customer ServiceAdvanced

Expert in delivering exceptional customer support and retention strategies across diverse industries.

Sales & Business DevelopmentIntermediate

Skilled in identifying client needs and driving revenue growth through targeted sales efforts.

Financial Software SupportAdvanced

Proficient in managing and troubleshooting money management tools like Quicken to assist users effectively.

Risk AnalysisIntermediate

Experienced in analyzing banking and credit risks to enhance security measures and fraud prevention.

Team Leadership & Training

Experience

Credit Repair Assistance

Credit Wellness

Mar 2024 - Up to date

Customer services, Retention, Sales

Business Development Representative (BDR)

Western Packaging Solutions

Jan 2023 - Feb 2024

Technical support in money management and personal finance software (Quicken)

World Connection

Jun 2022 - Dec 2022

Fraud and banking risk analyst in debit and credit cards

BlackHawk Network

Feb 2021 - Mar 2022

Supervisor

Ubiquity Global Services

Oct 2019 - Feb 2021

Customer services, Financial support (debit/credit cards)

Education

colegio Bautista Emmanuel

High School

Completed 2014

Centro Cultural Salvaoreño

English Language Specialization

Completed 2016

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