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Virtual Assistant with diverse customer support and social media skills
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Competencies
Delivered support via email, chat, reservations, and inquiries in airline and retail contexts.
Handled social media channels and E-commerce responsibilities for retail promotion.
Entered and processed documentation and database information as part of administrative tasks.
Proficient in Spanish, Portuguese, and English for diverse communication needs.
Experienced with CRM Siebel, Microsoft Office Suite, Excel, Word, and PowerPoint.
Education
Languages
Summary
Versatile professional experienced in customer support, social media, and data management across airline and retail sectors. Skilled in multilingual communication and software tools.
Key Achievements
- Processed documentation and entered information into databases at Telus International
- Managed social media, e-commerce, and customer service for ALMACENES SIMAN, S.A. de C.V
- Provided flight information, reservations, and sales support for Avianca S.A, including survey supervision
Experience
Virtual assistant
Email Support and Chat Support, Processed a range of documentation and entered information into databases.
Virtual Assitant and Social Media
Social Media Management, E-commerce Responsibilities, Providing Sales and Customer Service Experience Through FanPage, Email and Inbound/Outbound Calls.
Customer Service
Specialized in information and advice in multiple areas of Avianca Airline and providing the best flight experience, In charge of the fulfillment of various tasks such as Reservations and Sales Advisor., Quality Management Survey department., Avianca Website Support Agent, Survey Supervisor Support