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Project Manager with 8 years of experience in construction and infrastructure
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Competencies
Led project planning, execution, and closure phases to meet scope, schedule, and budget requirements.
Developed project budgets and monitored expenses to ensure financial targets were met.
Directed multi-disciplinary teams, coordinating tasks to achieve project goals effectively.
Engaged with clients, vendors, and internal teams to align project objectives and expectations.
Education
Summary
Experienced project manager specializing in construction and infrastructure sectors with a proven track record of delivering complex projects efficiently.
Key Achievements
- Led multiple large-scale infrastructure projects from initiation to completion, ensuring timely delivery within budget.
- Implemented process improvements that increased project efficiency and reduced costs.
- Managed cross-functional teams, fostering collaboration and stakeholder engagement across diverse projects.
Experience
Sales Agent
Developed strong relationships with clients through excellent customer service and regular followups., Assisted call-in customers with questions and orders., Explained features and advantages of services to promote sales., Negotiated prices, terms of sales, and service agreements., Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
Customer Service Representative
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Resolved customer complaints with empathy, resulting in increased loyalty, and repeat business., Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike., Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service & Claims Support Specialist
Assisted customers during intake to initiate and file claims accurately and efficiently., Coordinated with technicians to schedule diagnostic and repair appointments., Communicated claim outcomes to customers and provided follow-up support via phone, email, and text., Cooperate with technicians to obtain diagnostic reports, updates on repairs, and installation statuses.