Jose - Project Manager with 8 years of experience in construction and infrastructure

Led project planning, execution, and closure phases to meet scope, schedule, and budget requirements.

Developed project budgets and monitored expenses to ensure financial targets were met.

Directed multi-disciplinary teams, coordinating tasks to achieve project goals effectively.

Engaged with clients, vendors, and internal teams to align project objectives and expectations.

Developed strong relationships with clients through excellent customer service and regular followups., Assisted call-in customers with questions and orders., Explained features and advantages of services to promote sales., Negotiated prices, terms of sales, and service agreements., Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Resolved customer complaints with empathy, resulting in increased loyalty, and repeat business., Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike., Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Assisted customers during intake to initiate and file claims accurately and efficiently., Coordinated with technicians to schedule diagnostic and repair appointments., Communicated claim outcomes to customers and provided follow-up support via phone, email, and text., Cooperate with technicians to obtain diagnostic reports, updates on repairs, and installation statuses.