Experienced in logistics, healthcare, and customer support, with proven skills in troubleshooting, scheduling, and communication. Adept at managing diverse tasks with efficiency and professionalism.
Provided support through calls and emails, resolving issues and guiding clients in logistics and healthcare sectors.
Tracked loads nationwide, verified PODs and BOLs, and managed shipment updates for freight operations.
Scheduled healthcare appointments, verified insurance, and processed external referrals and authorizations.
Resolved trailer issues, shipment discrepancies, and customer inquiries efficiently under pressure.
US Xpress
Assisting Carriers via email or inbound calls, Tracking loads nationwide, Verify PODs and BOLs, Resolving trailers-related issues
Business Integrity Services
Scheduling, canceling, and rescheduling patient appointments., Verifying insurance eligibility., Processing external referrals and authorizations., Assisting patients with medication inquiries and issues., Handling legal cases (workers' compensation claims and auto accident claims).,...
Office Partners 360
Assisting customers with order placements., Tracking packages and providing shipment updates., Guiding customers through web portals., Resolving payment-related issues.
Technical
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Handled inbound and outbound calls and guided clients through web portals to ensure smooth service delivery.
