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Customer Service and Operations Specialist with 5+ years in Logistics and Healthcare
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Competencies
Provided support through calls and emails, resolving issues and guiding clients in logistics and healthcare sectors.
Tracked loads nationwide, verified PODs and BOLs, and managed shipment updates for freight operations.
Scheduled healthcare appointments, verified insurance, and processed external referrals and authorizations.
Resolved trailer issues, shipment discrepancies, and customer inquiries efficiently under pressure.
Handled inbound and outbound calls and guided clients through web portals to ensure smooth service delivery.
Education
Languages
Summary
Experienced in logistics, healthcare, and customer support, with proven skills in troubleshooting, scheduling, and communication. Adept at managing diverse tasks with efficiency and professionalism.
Key Achievements
- Tracked and verified shipments nationwide, resolving trailer-related issues at US Xpress.
- Scheduled, verified insurance, and processed patient referrals, enhancing appointment efficiency in healthcare.
- Assisted customers with orders and shipment updates, ensuring seamless experience across multiple industries.
Experience
Track and Trace
Assisting Carriers via email or inbound calls, Tracking loads nationwide, Verify PODs and BOLs, Resolving trailers-related issues
Scheduler Agent
Scheduling, canceling, and rescheduling patient appointments., Verifying insurance eligibility., Processing external referrals and authorizations., Assisting patients with medication inquiries and issues., Handling legal cases (workers' compensation claims and auto accident claims).,...
Style Account Specialist
Assisting customers with order placements., Tracking packages and providing shipment updates., Guiding customers through web portals., Resolving payment-related issues.