Asesor de servicio al cliente y reclutador con más de 9 años de experiencia en atención telefónica, ventas y reclutamiento en centros de atención y recursos humanos en Guatemala.
Experiencia en atención telefónica, resolución de problemas y retención de clientes.
Habilidad en promoción y venta de productos o servicios telefónicamente.
Participación en procesos de selección y gestión de personal en el departamento de recursos humanos.
Capacidad para comunicar ideas claramente y gestionar eficazmente la relación con clientes y candidatos.
Everise
Effectively managed the recruitment process, Verified candidate's profiles through a thorough interview and tests, Moved their process to the verification step to complete the hire
Nearsol
Effectively managed the recruitment process of over 200 employees, Verified candidate's profiles through a thorough interview as well as their respective documentation and CVs, Moved their process to the verification step
24/7.ai
Effectively managed the recruitment process of over 1000 employees, Developed intensive, ambitious business strategies, short-term goals, and long-term objectives, Verified candidate's profiles through a thorough interview as well as their respective documentation and CVs.
Allied Global
Provided customer service to a variety of customers all over the U.S., Assisted customers regarding phone activation and general issues related to the service
Organizational / Industrial Psychology Degree
Telus International
Provided customer service to a variety of customers all over the U.S., Assisted customers regarding electric bill and general issues related to the service
Telecomunicaciones de Guatemala
Verification of properly performed tasks, properly achieved goals and deadlines as well as shadowing with employees to ensure the proper customer service was provided, Properly performed Cell phone, Phone and TV plan sales, Renewal of contracts and retention of customers
Genpact
Effectively managed the whole recruitment process, Verified candidate's profiles through a thorough interview as well as their respective documentation and CVs
Acs
Successfully provided worldwide assistance regarding order, tracking, and delivery of different products
Transactel