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José
Asesor de servicio al cliente con más de 4 años en atención telefónica y ventas
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Competencies
Experiencia en atención telefónica, resolución de problemas y retención de clientes.
Habilidad en promoción y venta de productos o servicios telefónicamente.
Participación en procesos de selección y gestión de personal en el departamento de recursos humanos.
Capacidad para comunicar ideas claramente y gestionar eficazmente la relación con clientes y candidatos.
Education
Summary
Asesor de servicio al cliente y reclutador con más de 9 años de experiencia en atención telefónica, ventas y reclutamiento en centros de atención y recursos humanos en Guatemala.
Key Achievements
- Acumuló más de cuatro años de experiencia en servicio al cliente telefónico y técnicos.
- Desarrolló habilidades en ventas y retenciones durante dos años en roles de atención al cliente y ventas.
- Amplió su experiencia profesional en reclutamiento en todo el departamento durante cinco años.
Experience
Lead Recruiter
Effectively managed the recruitment process, Verified candidate's profiles through a thorough interview and tests, Moved their process to the verification step to complete the hire
Recruitment Assistant
Effectively managed the recruitment process of over 200 employees, Verified candidate's profiles through a thorough interview as well as their respective documentation and CVs, Moved their process to the verification step
Recruitment Senior Executive
Effectively managed the recruitment process of over 1000 employees, Developed intensive, ambitious business strategies, short-term goals, and long-term objectives, Verified candidate's profiles through a thorough interview as well as their respective documentation and CVs.
Customer Service Representative
Provided customer service to a variety of customers all over the U.S., Assisted customers regarding phone activation and general issues related to the service
Customer Service Representative
Provided customer service to a variety of customers all over the U.S., Assisted customers regarding electric bill and general issues related to the service
Store Supervisor
Verification of properly performed tasks, properly achieved goals and deadlines as well as shadowing with employees to ensure the proper customer service was provided, Properly performed Cell phone, Phone and TV plan sales, Renewal of contracts and retention of customers
Recruiter
Effectively managed the whole recruitment process, Verified candidate's profiles through a thorough interview as well as their respective documentation and CVs
Customer Service Representative
Successfully provided worldwide assistance regarding order, tracking, and delivery of different products