Dedicated professional skilled in customer service, team supervision, and training within the telecom sector. Bilingual in Spanish and English, with proven ability to lead teams and ensure quality service delivery.
Led teams in customer service environments, fostering performance and development.
Handled customer inquiries and resolved issues effectively in telecom industry.
Trained new hires and supported team performance enhancement.
Managed team metrics, ensured quality service, and operational efficiency.
TELUS International
Supervising operations and team performance for the CIBC account, Providing leadership and guidance to team members, Managing team metrics and ensuring quality service delivery.
TELUS International
Trained and guided new team members., Supported team performance improvement., Handled customer inquiries and resolved issues.
University Galileo
Degree
High School Diploma
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Resolved customer issues promptly while managing multiple responsibilities.
