Jose - Administrative assistant with 1+ years of experience in communication

Proficient in maintaining active and professional communication with clients and colleagues.

Experienced in handling messages, emails, and calls in a timely and professional manner.

Capable of quickly learning new systems and adjusting to different administrative workflows.

Maintains active communication with customers to support engagement and objectives.

Respond to potential renter inquiries, Process applications, Answer phones, Draft lease agreements, Coordinate the move-in process for new renters, Coordinate lease renewals with existing renters, Provide customer service to current tenants, Fill in for the maintenance coordinator as needed, Complete other tasks as assigned

Assist students and teachers via phone or chat through a ticketing system, Handle general inquiries regarding Bookshelf, the e-reading platform, Address account issues, redemption codes, e-book purchases, Escalate items that require higher attention to tier 2 customer support

Contact customers requesting insurance quotes, Verify their information, Transfer the lead to the insurance agent

Provide customer service to Beachbody clients regarding placing new orders, Modify or cancel ongoing orders, Answer all questions customers may have