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Jose
Administrative assistant with 1+ years of experience in communication
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Competencies
Proficient in maintaining active and professional communication with clients and colleagues.
Experienced in handling messages, emails, and calls in a timely and professional manner.
Capable of quickly learning new systems and adjusting to different administrative workflows.
Maintains active communication with customers to support engagement and objectives.
Education
Summary
Detail-oriented administrative assistant with over a year of experience in communication and system adaptation. Recognized for quick, effective messaging and supporting company goals.
Key Achievements
- Gained recognition for quick and effective communication with clients via calls, messages, and emails
- Maintained active communication channels with customers, supporting company objectives
- Demonstrated ability to learn new systems rapidly and adapt to different administrative tasks
Experience
Leasing and Resident Coordinator
Respond to potential renter inquiries, Process applications, Answer phones, Draft lease agreements, Coordinate the move-in process for new renters, Coordinate lease renewals with existing renters, Provide customer service to current tenants, Fill in for the maintenance coordinator as needed, Complete other tasks as assigned
Phone and Chat Customer Support
Assist students and teachers via phone or chat through a ticketing system, Handle general inquiries regarding Bookshelf, the e-reading platform, Address account issues, redemption codes, e-book purchases, Escalate items that require higher attention to tier 2 customer support
Freelancer (Sales Representative)
Contact customers requesting insurance quotes, Verify their information, Transfer the lead to the insurance agent
Customer Service Representative
Provide customer service to Beachbody clients regarding placing new orders, Modify or cancel ongoing orders, Answer all questions customers may have