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Customer Service Agent with 3+ years of diverse client support experience
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Competencies
Effectively conveyed complex information to clients and stakeholders.
Resolved client issues quickly in customer service and claims management contexts.
Handled multiple tasks and scheduling responsibilities efficiently.
Simultaneously managed different client requests and administrative duties.
Utilized MS Office tools for documentation, planning, and communication purposes.
Education
Languages
Summary
Dedicated professional with extensive experience in client relations, claims resolution, and administrative support.
Key Achievements
- Resolved medical claims and explained charges to patients and providers at Claims Tier 3 Agent role.
- Assisted Airbnb homeowners with tax-related queries and payment procedures at 24-7 Intouch.
- Managed scheduling and payment processes, demonstrating multitasking and time management skills.
Experience
Claims Tier 3 Agent
Resolving medical claims., Elaborating plans for part payments., Helping the patients and providers understand charges made.
Customer Service Agent
Helping airbnb home owners with taxes., Provide information regarding payment procedures as well as performing them., Scheduling service for both home owners and visitors.