Experienced technician and customer service representative skilled in technical troubleshooting, policy explanation, and client communication. Adept at resolving issues and ensuring customer satisfaction through effective support and interpretation.
Provided technical assistance and support to customers across telecom and insurance sectors.
Resolved connectivity problems and software installation issues for end users.
Acted as an interpreter on-site, ensuring clear understanding of plans and instructions.
Handled billing inquiries and account modifications within insurance and telecom services.
Hexaware
Helping customers with getting the software installed, Tier 1 billing and retention, Interpreting calls between the customer and a higher tier tech
CMS
Helping customers make any changes to their policy, Informing/explaining any changes made to their policies, Interpreting calls between customers and the underwriters of the insurance company
Sitel
Helping customers resolve any problems with their internet connection, Soft billing and retention
Cornerstone Masonry
Interpreter on site, Ensuring that everyone understood the plans for the future
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