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José
Bilingual Customer Service Agent with 4+ years in Telecommunications and Market Research
Video resume
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Competencies
Proven ability to handle inbound and outbound customer interactions with professionalism and empathy.
Fluent in English and Spanish, facilitating effective communication with diverse client bases.
Skilled in troubleshooting and resolving technical issues to improve customer satisfaction.
Experienced in designing and conducting surveys to gather insights on consumer behavior and opinions.
Education
Summary
Dedicated bilingual agent with extensive experience in customer support, technical troubleshooting, and market research. Adept at building rapport and delivering solutions in fast-paced environments.
Key Achievements
- Resolved customer inquiries efficiently, ensuring high satisfaction and timely package delivery updates at Datamark.
- Conducted engaging surveys across diverse demographics, providing valuable insights into brand preferences and political opinions.
- Assisted Boost Mobile customers with troubleshooting and activation, enhancing service quality and customer experience.
Experience
BILINGUAL AGENT
Received Inbound calls from customers wanting to know where their packages were., Tracked down package information and educated customers on the time frame for delivery., Made outbound calls with similar service to provide information regarding package delivery.
BILINGUAL AGENT
Called people all over the states offering surveys that required 5 to 30 minutes., Conducted surveys about brand stores and political campaigns., Built rapport with customers to keep them engaged in the call.
BILINGUAL AGENT
Handled inbound calls for Boost Mobile to assist in activating cell phone service., Provided troubleshooting advice to improve service., Instructed customers on rebooting their phones and explained phone features.
Skills
Video Transcript
Customer service representative
Hello, my name is Jose Luis Sanchez Gomez. I am from Sudahua, Tihuahua. I am looking to work from home office. I have been in customer service for the past five to ten years. And I'm looking to be part of this group. This is the first time I've worked as a worker at home, so hopefully I'll join your team.