This is my profileContact via CazVidJose
Customer Service Specialist with 4+ years in healthcare and insurance
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Competencies
Provided effective verbal and written communication to assist clients, manage accounts, and resolve issues.
Handled claims, payments, and overdue accounts across healthcare and insurance industries.
Managed multiple communication channels and multitasked across various customer service functions.
Utilized bilingual skills to improve communication with diverse clients and stakeholders.
Used Windows-based systems to process documents, update accounts, and support daily workflows.
Education
Languages
Summary
Dedicated professional with extensive experience in healthcare, insurance, and customer support roles, proficient in managing client accounts, processing claims, and providing excellent service.
Key Achievements
- Handled a high volume of calls and correspondence across multiple roles, coordinating complex client cases.
- Trained new teammates on company systems and processes, ensuring smooth onboarding.
- Processed and updated claims and payment information, maintaining compliance with HIPAA regulations.
Experience
Freelancer Medical Surgical Job
Assisted patients with setting up payment plans if necessary., Process payments and overdue payments., Assisted patients in preventing them from going into collections., Updating account information/multi-tasking, Inbound and outbound calls/ sending emails & sms texting Reminders for...
Insurance Intake/ Customer Service
Answered a high volume of incoming calls from potential new clients, Outbound calls to collect and update client information needed to pre-qualified them for cases., Collected information and gathered incident reports., Handled auto, general, property, and worker compensation claims., Processed...
Customer Service / Soft Collections Loans
Verified Clients Personal information, Provided Payment Plans, Collected overdue payments/ Track equipment, Helped customers off default and back on payment Track, Ability to Multitask 2 monitors at time, Phone calls, Emails & Troubleshooting, Educate customer how to use the digital Monitor...
Customer Service (Etsy & Hotel tonight)
Emails, Phone calls and chats, Handle emails of order Purchased jewelry via online, Inbound calls, Reserved room Hotel reservations of tourist customers.