This is my profileContact via CazVidJose
Customer Service with 5+ years in BPO and client support
Contact
Competencies
Experienced in managing customer relations, resolving issues, and providing technical assistance in call center settings.
Supported hardware/software troubleshooting, documentation, and user support during IT Assistant role.
Performed graphic design work for international clients, including collaborative project work for T-shirt orders.
Promoted and upsold telecommunications services and upgrades for clients in multiple campaigns.
Managed employee files, coordinated interviews, and supported HR and personnel processes.
Education
Languages
Summary
Multilingual customer service and support agent with extensive experience in call centers, technical support, sales, and team supervision. Proven ability to handle diverse campaigns, manage customer relations, and support operational processes.
Key Achievements
- Consistently achieved performance goals in high-turnover environments at Alorica
- Served as Support and Supervisor roles, supporting case management and team metrics
- Managed diverse customer queries and technical support for multiple campaigns across industries
Experience
Customer Service Agent
UnitedHealthcare Medicare Advantage Campaign., Managing customer queries with campaign-specific tools., Consistent achievement of performance goals in a high-turnover environment., Identification of opportunities for improvement in staff training and retention processes., Demonstrated interest in...
Graphic Designer
Graphic design for international clients., I participated in a 3-month graphic design course taught by USAID., Creative work collaborating with the client and incorporating their suggestions., Orders used to be for 100+ t-shirts or other products.
Sales Agent / Technical Support / Programming
Vivint Campaign - Customer service, technical support, upselling, service scheduling, moving, and collections., Responsible for advising clients on moving processes, promoting upgrades and the acquisition of new equipment., I served first as a Support and then as a Supervisor, supporting the team...
Collection Agent
Vivint Campaign - Customer service, technical support, upselling, service scheduling, moving, and collections., Responsible for advising clients on moving processes, promoting upgrades and the acquisition of new equipment., I served first as a Support and then as a Supervisor, supporting the team...
Sales Representative
CenturyLink Campaign - Customer service and upsell telecommunications services (cable, landline, internet, fiber, DTV, and PRISM)., Promotion of complementary services such as @Ease and technical programming coordination (at an additional cost)., Experience as QA Analyst and support to the team of...
Customer Service Representative
AIO Wireless (now Crickett) Campaign: Customer Service and Upsells., Transferred to SiriusXM, focusing on radio sales and annual subscriptions.
IT Assistant
Software installation, updating, and support across multiple platforms., Preparation of technical documentation and process manuals for the IT area., Hardware and software support for end users, ensuring timely resolution., Technical support during the construction of the Galerías del Valle...
Human Resources Assistant
Support in daily Human Resources processes., Document management and updating of employee files., Personnel database administration and reporting., Coordination of job postings, interviews, and selection processes., Rotation into additional areas such as accounting, with supervisory...