Multilingual customer service and support agent with extensive experience in call centers, technical support, sales, and team supervision. Proven ability to handle diverse campaigns, manage customer relations, and support operational processes.
Experienced in managing customer relations, resolving issues, and providing technical assistance in call center settings.
Supported hardware/software troubleshooting, documentation, and user support during IT Assistant role.
Performed graphic design work for international clients, including collaborative project work for T-shirt orders.
Promoted and upsold telecommunications services and upgrades for clients in multiple campaigns.
Alorica
UnitedHealthcare Medicare Advantage Campaign., Managing customer queries with campaign-specific tools., Consistent achievement of performance goals in a high-turnover environment., Identification of opportunities for improvement in staff training and retention processes., Demonstrated interest in...
GraphXSource
Graphic design for international clients., I participated in a 3-month graphic design course taught by USAID., Creative work collaborating with the client and incorporating their suggestions., Orders used to be for 100+ t-shirts or other products.
KM2 Solutions
Vivint Campaign - Customer service, technical support, upselling, service scheduling, moving, and collections., Responsible for advising clients on moving processes, promoting upgrades and the acquisition of new equipment., I served first as a Support and then as a Supervisor, supporting the team...
Zero Variance
Baccalaureate
PhD in Information Technology (DIT)
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Managed employee files, coordinated interviews, and supported HR and personnel processes.
Vivint Campaign - Customer service, technical support, upselling, service scheduling, moving, and collections., Responsible for advising clients on moving processes, promoting upgrades and the acquisition of new equipment., I served first as a Support and then as a Supervisor, supporting the team...
KM2 Solutions
CenturyLink Campaign - Customer service and upsell telecommunications services (cable, landline, internet, fiber, DTV, and PRISM)., Promotion of complementary services such as @Ease and technical programming coordination (at an additional cost)., Experience as QA Analyst and support to the team of...
Stream (Convergys/Concentrix)
AIO Wireless (now Crickett) Campaign: Customer Service and Upsells., Transferred to SiriusXM, focusing on radio sales and annual subscriptions.
Constructora Cuyamel
Software installation, updating, and support across multiple platforms., Preparation of technical documentation and process manuals for the IT area., Hardware and software support for end users, ensuring timely resolution., Technical support during the construction of the Galerías del Valle...
Lacthosa
Support in daily Human Resources processes., Document management and updating of employee files., Personnel database administration and reporting., Coordination of job postings, interviews, and selection processes., Rotation into additional areas such as accounting, with supervisory...
