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José
Atención a clientes bilingüe
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Competencies
Performed detailed investigation and research for history books and archaeological projects.
De-escalated customer issues, created incident reports, and managed client interactions at Citizens Bank.
Created graphics related to employee hours and pay for payroll and reporting purposes.
Managed documentation, prepared reports, and coordinated social media content for various organizations.
Led volunteer projects at archaeological sites and promoted social initiatives including ecology and sustainability.
Education
Languages
Summary
Experienced in research, customer service, and volunteer leadership roles with a focus on detail, accuracy, and helping others. Skilled in documentation, graphics, and social responsibility projects.
Key Achievements
- Conducted historical investigation and contributed to creation of history books for transparency.
- Developed graphics to visualize employee hours and pay at Freelancer payment projects.
- Provided customer support using AI tools at Citizens Bank, assisting customers with banking software.
Experience
Customer service
De-escalating upset customers with excellent customer service, Problem solving and creating incident reports for customers, Access to Cisco-Webex platform for database management, Using the new ai for citizens bank, were I used it to help and teach customers about how to use the new AI software to...
Volunteer at Magdala Archaeological Project
Small artifact excavation, Archaeological zone maintenance, Participation in regional history conferences
Responsible of Promotion
480 hours of social service with the following responsibilities:, Investigation of sustainable development concepts and events., Weekly drafting for blog, instagram and web page., Development of weekly and monthly calendar of national and international events related to sustainable development.
Responsible of Promotion
Volunteer work participating in the first venture between Anáhuac University and Yépez Foundation promoting the protection of sea turtles., Promotion of the foundation and fund-raising events to achieve social service status for all the students interested in joining, as well as helping the beach...
Swimming instructor and lifeguard
Volunteer swimming instructor and lifeguard for disabled children from 6 to 16 years old.