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Cybersecurity Analyst with 5+ years of security expertise
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Competencies
Proficient in planning, analysis, and execution of security policies and procedures.
Experienced in providing technical support and maintaining high customer satisfaction.
Skilled in developing client relationships and exceeding sales goals with a consultative approach.
Knowledgeable in Linux programming, data analysis with R, and networking basics.
Demonstrates excellent communication skills in team settings and customer interactions.
Education
Languages
Summary
Cybersecurity specialist with over 5 years of experience in security analysis, technical support, and customer relationship management.
Key Achievements
- Implemented security initiatives at IBM, enhancing online security measures
- Managed high-volume customer service calls at HPE, maintaining service quality
- Developed client relationships and exceeded sales targets at CR Online Sales
Experience
Cybersecurity Analyst
Cybersecurity Specialist with proficiency in online security research, planning, execution and maintenance., Skilled on security procedures and preventive measures., Results-driven professional with notable success in planning, analysis and implementation of security initiatives.
Tech Support and Customer Service Agent
Hardware/Software Technician providing troubleshooting, diagnostic and repair services in the company., Providing customer service and technical support., Managing high-volume of service calls while maintaining quality and efficiency.
Customer Service and Sales Agent
Developed highly empathetic client relationships and earned reputation for exceeding sales goals., Achieved high sales percentage with consultative, value-focused customer service approach., Provided a high level of product and leadership support to representatives and clients.